Compass Housing New Zealand provides specialist tenancy and property management services for 372 properties in Auckland and the regional north island, from Wellington to Taranaki.
As a Community Housing Provider, we offer a range of community development activities designed to foster social inclusion and personal development. We have established a number of key partnerships with social service providers and are focused on resident empowerment.
Our commitment to resident engagement and empowerment is a major contributor to our high resident and staff satisfaction levels - the highest in the country for the past three years.
Our commitment to community development is also realised through the deployment of the innovative Compass Outcomes Assessment Tool (COAT™). COAT™ enables managers to track the level of engagement that is occurring within the portfolio, allows Tenancy Relations Officers to see a more comprehensive resident history and, ensures critical data about a tenancy is not lost through succession of staff.
Having accurate well-being data also allows us to identify and focus attention on tenancies that may be in need of additional support, and to measure the effectiveness of various community development initiatives.
Residents in all our developments are encouraged to become members of the Compass Housing Services Tenant Advisory Group (TAG).
Through these committees they advocate for their fellow residents, negotiate and provide feedback to the organisation. They also identify opportunities and activities that they want to participate in which Compass Housing Services funds.
TAG work groups have already resulted in successful resident led initiatives being rolled out in our three complexes and activities range from art classes, gardening, walking, bingo, computer literacy and baking activities.