Compass Housing Services NZ offers a range of community development activities designed to foster social inclusion and personal development.
We have established a number of key partnerships with social service providers and are focused on tenant empowerment.
Compass New Zealand’s commitment to tenant engagement and empowerment is a major contributor to our high tenant and staff satisfaction levels - the highest in the country for the past three years!
Compass NZ’s commitment to community development is also realised through the deployment of the innovative Compass Outcomes Assessment Tool (COAT™). COAT™ enables managers to track the level of engagement that is occurring within the portfolio, allows Tenancy Relations Officers to see a more comprehensive tenant history and, ensures critical data about a tenancy is not lost through succession of staff.
Having accurate well-being data also allows Compass NZ to identify and focus attention on tenancies that may be in need of additional support, and to measure the effectiveness of various community development initiatives.
Members of the Compass Housing Services NZ Tenant Advisory Groups (TAG) advocate for their fellow tenants and provide feedback to management.
TAG work groups have already resulted in successful tenant led initiatives being rolled out in two complexes.